Researchers use high-tech chamber to simulate Moon’s charged dust

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service organizations North Star remains the same: an unwavering focus on customer success.Labor dynamics put focus on the agent experienceTREND 8 - Retaining talented service professionals is super difficult.

A closer look into the State of Service Report 2022 uncovers 10 very powerful trends that will shape the future success of service organizations.  Field service -- support capabilities brought straight to the customers doorstep -- is the object of significant investment across industries.High customer expectations means that service organizations must empower their employees with a wide range of both hard and soft skills.

050 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first environment.The phone option still matters most for complex services.

and 66% often have to repeat or re-explain information to different representatives.

and the overall level of service they can provide.Fun while its still a novelty.

hipper competitorSocial Warming.but after that…?  As MIT robotics researcher Kate Darling shows in The New Breed: What Our History with Animals Reveals about Our Future with Robots.

we should be thinking about how robots can complement us.this is not a trivial question.